Legal Document

MG Clothing

Return & Exchange Policy

Effective: April 25, 2026Applicable: India

7-day returns

Hassle-free process

Free exchanges

Size & colour swaps

Fast refunds

5–7 business days

Free pick-up

Most pin codes

At MG Clothing, we want you to love every purchase. If for any reason you are not completely satisfied, we offer a straightforward return and exchange policy designed to make the process as easy as possible.

Return Window

7 Days

From date of delivery

Exchange Window

7 Days

From date of delivery

Refund Timeline

5–7 Days

After item inspection

All return and exchange requests must be initiated within 7 days of delivery. Requests raised after this window will not be eligible under this policy.

To be eligible for a return, your item must meet all of the following conditions:

Eligible conditions

Unused and unworn
Unwashed and unaltered
All original tags attached
Original packaging intact
Within 7 days of delivery
Accompanied by order invoice

Not eligible

Worn, washed, or altered items
Items without original tags
Damaged by customer misuse
Beyond 7-day return window
Missing original packaging
Items marked as final sale

MG Clothing reserves the right to reject a return if the item does not meet the eligibility criteria upon inspection. Rejected items will be sent back to you at your cost.

The following categories are strictly non-returnable and non-exchangeable due to hygiene and product nature:

Innerwear & underwear

Socks & stockings

Swimwear & beachwear

Customised / personalised items

Items marked 'Final Sale'

Free gift items

Altered or hemmed garments

Accessories (once opened)

Bundled sets (partial return)

If you received a non-returnable item that is defective or damaged, please contact us within 48 hours of delivery — defective items are handled separately under our Defective Product Policy.

Initiating a return is simple. Follow the steps below to get started:

Step 1

Visit mgclothing.in, sign in, and go to 'My Orders.'

Select the item to return

Step 2

Find the relevant order and click 'Request Return.' Select the item(s) and reason for return.

Choose return method

Step 3

Select free pick-up (where available) or self-ship to our returns address.

Pack the item securely

Step 4

Place the item in its original packaging with all tags attached. Include a copy of your invoice.

Hand over / ship the item

Step 5

Our pick-up agent will collect within 2–3 business days. For self-ship, dispatch within 48 hours of approval.

Receive your refund

Step 6

Once we inspect the item (1–2 business days after receipt), your refund will be processed.

Can't access your account? You can also initiate a return by emailing returns@mgclothing.in with your order ID, item details, and reason for return.

We offer size and colour exchanges within 7 days of delivery, subject to stock availability. Exchanges are processed after the original item passes our quality inspection.

Exchanges are available for a different size or colour of the same product only
If the desired size or colour is unavailable, we will offer a store credit or refund
Only one exchange is permitted per order item
Exchanged items are subject to the same return eligibility criteria
No price difference is charged for size/colour exchanges of the same SKU
Exchange shipping is free for eligible pin codes; self-ship reimbursed up to ₹100 otherwise

Exchanges for a different product or style are not supported. If you'd like a different product, please return the original item for a refund and place a new order.

Once your returned item is inspected and approved, your refund will be issued via one of the following methods:

Payment Method	Refund To	Timeline
UPI	Original UPI ID	2–3 business days
Credit / Debit Card	Original card	5–7 business days
Net Banking	Original bank account	5–7 business days
Wallet / Pay Later	Original wallet/account	3–5 business days
Cash on Delivery (COD)	Bank transfer (NEFT)	5–7 business days
Store Credit used	MG Clothing wallet	Within 24 hours

For COD orders, you will be asked to provide your bank account details (account number and IFSC code) when initiating the return. Refunds to bank accounts may take an additional 1–2 business days depending on your bank.

You may choose to receive your refund as MG Clothing store credit instead of a payment reversal. Store credit offers a faster resolution and an added bonus:

Credited within

24 hours

Of return approval

Bonus credit

+5%

Extra on store credit refunds

Validity

12 months

From date of issue

Store credit can be used across all products on the Site
Store credit is non-transferable and cannot be converted back to cash
Partial use of store credit is allowed — remaining balance is retained in your wallet
Credit expires 12 months from the date of issue; expired credit cannot be reinstated

If you receive a defective, damaged, or incorrect item, we sincerely apologise. Please follow the steps below to report the issue:

Report within 48 hours

Submit photo/video evidence

Attach clear photographs or a short video showing the defect, damage, or wrong item received.

Await review

Our quality team will review your claim within 24–48 business hours.

Resolution

Upon approval, we will arrange a free replacement or full refund — no return shipping required for defective items.

Defective or wrong item claims raised after 48 hours of delivery may not be accepted. Please inspect your order promptly upon receipt.

We offer free return pick-up for most serviceable pin codes across India. If pick-up is not available in your area, you may self-ship the item to our returns address.

Free pick-up available for eligible pin codes — select at the time of return initiation
Pick-up is scheduled within 2–3 business days of return approval
For self-ship, use any trackable courier service and retain your shipping receipt
Self-ship return costs are reimbursed up to ₹100 as store credit after verification
MG Clothing is not responsible for items lost or damaged during self-ship transit
Returns address: MG Clothing Returns, [Warehouse Address], Ahmedabad, Gujarat – 380001

Please do not return items without a confirmed Return ID. Packages received without a valid Return ID will not be processed and may be sent back at your expense.

Here is a complete timeline of what to expect after you initiate a return or exchange:

Stage	Timeline
Return request approved	Within 24 hours
Pick-up scheduled	2–3 business days
Item received at warehouse	2–5 business days (varies by location)
Quality inspection completed	1–2 business days after receipt
Refund / exchange initiated	Within 24 hours of approval
Refund credited (card/bank)	5–7 business days after initiation
Store credit credited	Within 24 hours of initiation
Exchange dispatched	1–2 business days after inspection

Timelines may be extended by 2–3 business days during peak sale seasons, festive periods, or public holidays.

You may cancel an order before it is dispatched. Once dispatched, the order cannot be cancelled — please initiate a return after delivery instead.

Cancellations are accepted within 2 hours of placing the order
To cancel, go to 'My Orders' and click 'Cancel Order,' or contact support immediately
If the order has already been packed or dispatched, cancellation is not possible
Prepaid cancellations are refunded to the original payment method within 5–7 business days
COD cancellations require no refund as no payment was made

MG Clothing may also cancel an order due to stock unavailability, pricing errors, or suspected fraud. In such cases, a full refund will be issued automatically.

If you are not satisfied with the resolution provided for a return, exchange, or refund request, you may escalate the matter through the following channels:

Email our customer care team at support@mgclothing.in with your order ID and issue summary
If unresolved within 5 business days, escalate to grievance@mgclothing.in
Our Grievance Officer will respond within 7 business days of receiving the escalation
In the event of an unresolved dispute, the matter shall be subject to the jurisdiction of courts in Ahmedabad, Gujarat

Chargebacks raised with your bank or payment provider without first contacting MG Clothing may result in a temporary suspension of your account while the dispute is investigated.