Legal Document
MG Clothing
Shipping Policy
Free shipping
On orders above ₹999
Same-day dispatch
Orders before 2 PM IST
Pan-India delivery
25,000+ pin codes
Free returns
Eligible orders, easy pick-up
MG Clothing ships all across India. We partner with trusted courier services to ensure your order reaches you safely and on time. All orders are processed and dispatched from our fulfilment centre in Ahmedabad, Gujarat.
Once dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your order in real time.
Estimated delivery times from the date of dispatch are as follows:
| Zone | Coverage | Standard | Express |
|---|---|---|---|
| Metro | Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Kolkata, Ahmedabad, Pune | 2–4 days | 1–2 days |
| Tier 2 | Surat, Jaipur, Lucknow, Nagpur, Indore, Bhopal & similar cities | 4–6 days | 2–3 days |
| Tier 3 | Smaller towns and district headquarters | 5–8 days | 3–5 days |
| Remote | North-East, Jammu & Kashmir, Andaman & Nicobar, Lakshadweep | 8–14 days | Not available |
Shipping charges are calculated at checkout based on your delivery location and chosen shipping method.
Free Shipping
Orders above ₹999
Standard delivery, all eligible pin codes
Standard Shipping
₹49 – ₹79
Orders below ₹999, varies by zone
Express Shipping
₹99 – ₹149
Metro & Tier 2 cities only
After you place an order, it goes through the following stages before dispatch:
Payment Verified
~15 minYour payment is confirmed and the order is accepted into our system.
Quality Check
Same dayEach item is inspected for quality and matched against your order.
Packed & Labelled
Same dayYour order is carefully packed and a shipping label is generated.
Handed to Courier
By 6 PM ISTThe package is handed to our courier partner and a tracking ID is generated.
Shipped Notification
ImmediatelyYou receive a shipping confirmation email with your tracking link.
Once your order is dispatched, you can track it through the following methods:
- Email notification with a tracking link sent to your registered email address
- SMS updates at key delivery milestones (order shipped, out for delivery, delivered)
- Log in to your MG Clothing account → 'My Orders' → click 'Track Order'
- Visit our courier partner's website directly using the tracking ID provided
We deliver to most pin codes across India. You can check if your area is serviceable by entering your pin code on the product page or at checkout before placing an order.
Serviceable areas
- All major metros and cities
- Most Tier 2 and Tier 3 towns
- Over 25,000 pin codes across India
Non-serviceable or restricted
- Certain remote or high-altitude areas
- Some border districts
- Restricted zones as per courier guidelines
If your pin code is not serviceable, we recommend using an alternative address in a nearby city or contacting us to explore options.
Our courier partners typically make up to 3 delivery attempts before returning the package to us. In case of a failed delivery:
- You will be notified via SMS or email after each failed attempt
- After 3 failed attempts, the package is held at the courier facility for up to 5 days
- You may contact the courier directly using your tracking ID to reschedule delivery
- If the package is returned to us, we will notify you and arrange a re-dispatch (re-shipping charges may apply)
- Refunds for returned undelivered orders (prepaid) will be processed after deducting shipping and handling charges
We take great care in packaging all orders. In the rare event that your package arrives damaged or goes missing in transit:
If your package is damaged on arrival:
- Do not accept the delivery if the outer packaging is visibly tampered with or crushed
- Document the damage with photos or a video before opening
- Contact us within 48 hours of delivery with photo evidence
- We will arrange a replacement or full refund upon verification
If your package is lost in transit:
- Contact us if tracking shows no update for more than 5 business days
- We will raise a claim with the courier partner on your behalf
- Resolution (replacement or refund) will be provided within 7–10 business days of the claim
At this time, MG Clothing ships exclusively within India. We do not currently offer international shipping.
We are actively working to expand our delivery capabilities to serve customers outside India. If you are an international customer, we encourage you to check back in the future or sign up for our newsletter to be notified when international shipping becomes available.
MG Clothing welcomes bulk and corporate orders for gifting, uniforms, events, and institutional purchases. Special pricing and shipping arrangements are available for large volume orders.
- Minimum quantity for bulk orders: 20 units per style/size
- Dedicated account manager assigned for orders above ₹25,000
- Custom packaging and branding options available on request
- Delivery timelines for bulk orders: 7–14 business days depending on order size
- Advance payment required for all bulk orders
To enquire about bulk orders, please email us at bulk@mgclothing.in with your requirements.
During high-demand periods, processing and delivery timelines may be longer than usual. These include:
- Festive seasons: Diwali, Navratri, Eid, Christmas, and New Year
- MG Clothing sale events (End of Season Sale, Flash Sales)
- National holidays and public holidays when courier services are suspended
- Natural calamities, strikes, or unforeseen logistics disruptions
If you need to return an item, please refer to our Returns & Exchange Policy for eligibility. For return shipping:
- Free pick-up is available for eligible returns in most serviceable pin codes
- Where pick-up is not available, you may self-ship the item to our returns address
- Self-shipped returns must use a trackable courier service
- Return shipping costs for self-ship will be reimbursed up to ₹100 as store credit
- Original shipping charges paid at checkout are non-refundable
Shipping Support
For any shipping-related queries — tracking issues, delayed orders, wrong address, or damaged packages — our team is here to help:
Support Email
support@mgclothing.in
Bulk Orders
bulk@mgclothing.in
Phone
+91 98765 43210
Hours
Mon–Sat, 10am–6pm IST
Fulfilment Centre
Ahmedabad, Gujarat, India
© 2026 MG Clothing. All rights reserved.
This Shipping Policy was last reviewed and updated on April 25, 2026. It should be read alongside our Terms & Conditions and Returns Policy.
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